Grievance redressal

If something on Brigaly has harmed you, or you think we have mishandled your personal data, you can raise a grievance. This page explains how, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

Grievance Officer, Quansail Technologies
Chennai, Tamil Nadu, India
Email: help@brigaly.com

2. What you can raise

• Content on Brigaly that is unlawful, harmful, obscene, defamatory, or that impersonates you or your institute.
• Anything that puts a child at risk.
• How we have collected, used, shared or kept your personal data, or a request about your rights that we have not handled.
• A decision to suspend your account or remove your content.

For a problem inside your institute's campus — a notice, a fee record, a class — the institute's office is usually quickest. You can still come to us if it is not resolved.

3. How to file

Email the Grievance Officer with:

1. your name and how to reach you;
2. what happened, with links to the page, post or profile concerned;
3. what you would like us to do.

You can also write to help@brigaly.com, and we will pass it to the Grievance Officer.

4. What happens next

• We acknowledge your complaint within 24 hours.
• We resolve it within 15 days, and tell you what we did and why.
• Content that exposes someone's private parts, shows sexual acts, or impersonates a person in an intimate way is removed within 24 hours of a complaint.

5. If you are not satisfied

You may appeal to the Grievance Appellate Committee constituted under the IT Rules, and, for personal data, complain to the Data Protection Board of India. See also our Privacy Policy and Terms of Service.