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Raising Concerns
Raise a new concernTrack concern statusReply to an admin responseRaise a concern as a parentBest practices for concerns
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Help center/Raising Concerns/Raise a new concern

Raise a new concern

Raising Concerns

Use the Concerns feature to formally raise issues, grievances, or suggestions with your institution’s administration. Track the status of your concerns and receive responses from the admin team.

Back to Raising ConcernsHelp center

Step-by-step

  1. 1Navigate to your campus and click "Concerns" in the sidebar.
  2. 2Click "Raise Concern" or "New Concern".
  3. 3Enter a subject line summarising the issue.
  4. 4Write a detailed description of the concern, including relevant context.
  5. 5Select a category if prompted (Academic, Infrastructure, Safety, Behaviour, General).
  6. 6Click "Submit" to send the concern to the institution administration.

More in Raising Concerns

Track concern status

In the Concerns section, all your submitted concerns are listed.

4 steps →

Reply to an admin response

When the admin responds to your concern, you receive a notification.

5 steps →

Raise a concern as a parent

Parents can raise concerns on behalf of their child/ward.

5 steps →

Next: Track concern status →
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