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Raising Concerns
Raise a new concernTrack concern statusReply to an admin responseRaise a concern as a parentBest practices for concerns
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Help center/Raising Concerns/Reply to an admin response

Reply to an admin response

Raising Concerns

Use the Concerns feature to formally raise issues, grievances, or suggestions with your institution’s administration. Track the status of your concerns and receive responses from the admin team.

Back to Raising ConcernsHelp center

Step-by-step

  1. 1When the admin responds to your concern, you receive a notification.
  2. 2Open the concern to read the response.
  3. 3If you need to provide more information or the issue isn’t resolved, type a follow-up message.
  4. 4Click "Send" to continue the conversation.
  5. 5The admin team will be notified of your reply.

More in Raising Concerns

Raise a new concern

Navigate to your campus and click "Concerns" in the sidebar.

6 steps →

Track concern status

In the Concerns section, all your submitted concerns are listed.

4 steps →

Raise a concern as a parent

Parents can raise concerns on behalf of their child/ward.

5 steps →

← Previous: Track concern statusNext: Raise a concern as a parent →
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