Handle high-volume enquiries efficiently
Managing EnquiriesView and respond to enquiries submitted by prospective students and parents. Track enquiry status, categorise them, and ensure timely responses to build a strong reputation.
Step-by-step
- 1Use the FAQ section on courses and admissions to address common questions upfront — this reduces repetitive enquiries.
- 2Create template responses for frequently asked topics.
- 3Assign enquiries to specific admin team members if your institution has multiple admins.
- 4Monitor response times to ensure quick turnaround — fast responses improve your institution’s reputation.
More in Managing Enquiries
Need more help? Contact support